Torihiki TechōClient SNS Backlash: How to Protect Yourself When Blame Is Pushed Onto the Contractor
When a client's social-media backlash leads them to blame the contractor for what they created, here's how to protect yourself using contracts and evidence.
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Troubleshooting
27 articlesNon-payment, disputes, unauthorized reuse, unilateral termination — post-incident response and escalation.
For:
When Something Happens That the Contract Doesn't Cover
A concrete action plan for freelancers who encounter unforeseen situations not addressed in their contracts, using both legal principles and practical negotiation
For Contractors
Team Member Departure — Preventing Team Collapse
Practical procedures for knowledge transfer, filling workforce gaps, and stakeholder coordination when a team member suddenly leaves, plus structural preventive measures to stop team collapse
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How to Handle Unilateral Contract Condition Changes
Practical procedures for freelancers to legally refuse and negotiate when clients unilaterally change contract terms
For Contractors
Unpaid Work — The Step-by-Step Process from Dunning to Certified Mail to Small Claims Court
A step-by-step guide to recovering unpaid freelance fees, from initial dunning through certified mail to filing a small claims case. Includes how to write a certified letter and the nuts and bolts of the small claims procedure
For Contractors
Spotting Red Flag Projects: A Pre-Acceptance Checklist
A concrete checklist for freelancers and creatives to identify red flag projects before accepting them. Learn to spot danger signs and avoidance strategies from practical experience.
For Contractors
The Complete Guide to Scope Creep — Detection, Response, and Prevention
From early detection of scope creep to negotiation techniques, explaining practical response methods from both contractor and client perspectives
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Started Without a Contract: What You Can Do Now
Practical solutions to avoid unpaid fees and contract changes even for projects that started without a contract
For Contractors
Project Fire: Warning Signs and How to Extinguish
From early detection of project fires to response measures, this guide explains practical methods useful for both contractors and clients from both perspectives
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Quality Mismatch: Analyzing 'This Isn't What I Expected'
Analyzing the structural causes of frequent 'this isn't what I expected' issues in production environments and explaining practical solutions for both contractors and clients
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Spotting Red Flag Freelancers: A Pre-Hire Checklist
A practical checklist for distinguishing excellent freelancers from problematic ones. Specific criteria to prevent failures in pre-hire selection process.
For Clients
When You're Accused of Violating a Non-Compete Clause
Practical guidance for freelancers and contractors accused of breaching a non-compete obligation. From assessing clause validity to negotiation and legal response
For Contractors
Payment Delay: Escalation Templates and Step-by-Step Response
Comprehensive guide to payment delay escalation email templates and step-by-step response methods from a practical perspective, covering prevention strategies to legal measures
For Contractors
Responding to 'Lower Your Price or Lose the Gig'
Practical strategies for dealing with price reduction pressure using the promise of continued contracts, and negotiation tactics to maintain fair pricing from an operational perspective
For Contractors
Handling 'Just One More Thing': Drawing the Line on Extra Work
Methods for appropriately declining out-of-scope additional requests and practical techniques for maintaining healthy business relationships through clear boundary setting
For Contractors
Harassment from Clients: Dealing with Unfair Pressure
Practical approaches for freelancers and contractors facing harassment from clients. From understanding harassment boundaries to specific response procedures
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Is a Redo Free? The Line Between Revision and Rework
The frequent 'redo' problem in creative work. Understanding the difference between revisions and rework, cost allocation criteria, and appropriate response methods for clients
For Clients
Fair Early Termination: Ending Contracts Equitably
Prevent disputes arising from early termination of outsourcing contracts and learn how to achieve mutually satisfactory endings from a practical perspective for both contractors and clients.
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The Flip-Flopping Client: How to Handle Constantly Changing Directions
Practical approaches for dealing with flip-flopping clients. Learn how to prevent specification change risks and properly request additional fees with specific examples.
For Contractors
When the Freelancer Goes Silent: What Clients Can Do
A practical guide to handling unresponsive freelancers with step-by-step solutions and prevention strategies, from contract preparation to legal procedures
For Clients
Deadline Delays: Responsibilities and Responses for Both Sides
Responsibility scope and practical response methods for deadline delays in outsourcing contracts. Prevention strategies and resolution procedures explained with concrete examples from both contractor and client perspectives
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Deliverable Defects — Liability Scope and Repair Obligations
A practical guide with legal grounding on the liability scope, repair obligations, and cost responsibility for defects discovered after delivery, for both contractors and clients
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Deliverable Doesn't Match Specs — Legal Responses for Clients
A step-by-step guide to the legal options and practical responses available when a delivered website, system, or design fails to meet the agreed specifications
For Clients
When the Client Causes Scope Creep Without Realizing It
The reality of unconscious scope creep caused by clients and how to address the root causes of increasing additional requests
For Clients
When the Client Goes Silent: What to Do
Practical guidance on proper response methods when client communication ceases, the importance of contracts, and procedures for collecting unpaid fees
For Contractors
Response Flow When a Data Breach Occurs
A practical guide covering initial response through reporting and recurrence prevention when personal information or confidential data is leaked, from both contractor and client perspectives
Both
Acceptance Disputes: When 'Done' Can't Be Agreed On
Practical analysis of the structural causes behind endless modification requests preventing project acceptance, with prevention and response strategies for both contractors and clients
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